Terms of service

OVERVIEW

 

Welcome to Sellvana (“Company”, “we”, “us”, “our”).


We operate this Shopify-based e-commerce store, providing products and services to customers across Pakistan.


By accessing or using our website, you agree to be bound by these Terms of Service (“Terms”) along with our Privacy Policy.


If you do not agree, you must not use our Services.

 

SECTION 1 – ELIGIBILITY & ACCOUNT

 

By using this website, you confirm that:

  • You are at least 18 years old or using the site under supervision of a guardian.
  • All information provided (name, address, phone, payment details) is accurate and complete.


You are responsible for:

  • Maintaining account confidentiality
  • All activities under your account

We reserve the right to suspend accounts involved in fraud, misuse, or illegal activity.

 

SECTION 2 – PRODUCTS & SERVICES

We strive to ensure product accuracy; however:

  • Product images may vary slightly due to screen differences
  • Availability is subject to change without notice
  • We reserve the right to limit quantities or discontinue products

 

We do not guarantee that products will meet subjective expectations beyond described specifications.

 

SECTION 3 – ORDERS & ACCEPTANCE

  • Placing an order constitutes an offer to purchase under Pakistani contract law
  • Orders are confirmed only after verification and acceptance by us
  • We may cancel orders due to:
    • Stock issues
    • Pricing errors
    • Suspicious activity

We may contact you via phone/email for order confirmation.

 

SECTION 4 – PRICING & PAYMENT

  • All prices are listed in PKR (Pakistani Rupees)
  • Prices may change without notice
  • Payments may include:
    • Cash on Delivery (COD)
    • Bank transfer / online payment


You agree that:

  • Payment information provided is valid
  • You will pay all applicable charges


SECTION 5 – SHIPPING & DELIVERY

  • Delivery timelines are estimates, not guarantees
  • We are not responsible for delays caused by:
    • Courier companies
    • Weather, strikes, or force majeure


Risk transfers to the customer once the product is handed to the courier.

 

SECTION 6 – RETURNS & REFUNDS

All returns are governed by our Refund Policy.

 

Under Pakistani consumer practices:


  • Claims must be made within 7 days
  • Products must be unused and in original condition


We reserve the right to refuse returns that do not meet policy requirements.


 

 

SECTION 7 – INTELLECTUAL PROPERTY


All content on this website (logos, images, text, designs) is our property or licensed to us.


You may NOT:


  • Copy
  • Reproduce
  • Resell
  • Use content for commercial purposes


Without written permission.

 

SECTION 8 – THIRD-PARTY SERVICES


We may use third-party tools or services (including Shopify).

We are not responsible for:

  • Their performance
  • External links
  • Third-party transactions


Use them at your own risk.


 

SECTION 9 – SHOPIFY RELATIONSHIP

 

This store is powered by Shopify.


However:

  • All transactions are between you and us
  • Shopify is not liable for any disputes, damages, or claim

 

 

 

SECTION 10 – PRIVACY

 

Your data is handled according to our Privacy Policy.

By using our Services, you agree that:

  • Data may be processed within or outside Pakistan
  • Data may be shared with service providers (e.g., courier companies)

 

SECTION 11 – USER CONDUCT

You agree NOT to:


  • Use the website for illegal purposes
  • Submit false or misleading information
  • Attempt hacking, scraping, or misuse
  • Upload viruses or harmful code

 

Violation may result in account termination.

 

SECTION 12 – ERRORS & OMISSIONS

We reserve the right to:

  • Correct pricing or product errors
  • Cancel orders due to inaccuracies

 

Even after order submission.

 

SECTION 13 – DISCLAIMER OF WARRANTIES


All products and services are provided “as is”.


We do not guarantee:

  • Uninterrupted service
  • Error-free operation

To the extent allowed under Pakistani law, all implied warranties are disclaimed.


SECTION 14 – LIMITATION OF LIABILITY

To the maximum extent permitted under Pakistani law:

  • We are not liable for indirect or consequential damages
  • Our total liability shall not exceed the amount paid by you

 

SECTION 15 – INDEMNIFICATION

You agree to indemnify us against:

  • Legal claims
  • Damages
  • Losses

Arising from:

  • Your breach of these Terms
  • Violation of any law

 

SECTION 16 – TERMINATION

We may suspend or terminate your access at any time without notice if:

  • Terms are violated
  • Fraudulent activity is suspected

 

SECTION 17 – GOVERNING LAW

These Terms are governed by the laws of:

Islamic Republic of Pakistan

Any disputes shall fall under the jurisdiction of courts in:

LAHORE 


SECTION 18 – CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the website = acceptance of updated Terms.

 

SECTION 19 – CONTACT INFORMATION

 

SELLVANA

Email: mr.dani@icloud.com

Address: 293-MB Sector H DHA Phase 6 Lahore  

Phone: +923134784607